Frequently Asked Questions

What Cleaning Products Do You Use?

At Watson’s All Star Cleaners, we prioritize your health, safety, and the environment. Our Etobicoke cleaning team is professionally trained to use gentle, effective, and eco-friendly cleaning products. We’re committed to minimizing harmful chemicals in your space while delivering a sparkling clean finish.

For specific tasks like oven cleaning, we may use a fume-free oven cleaner when absolutely necessary due to time constraints—but only with your consent. We do not use bleach, Pledge, CLR, or other harsh chemicals unless specially requested (and only when appropriate).

If you have a preferred cleaning product you’d like us to use, we’re happy to accommodate your request!

Will the First Cleaning Take Longer Than Future Visits?

Yes. Your initial deep clean will always take longer as we bring your home or office up to our signature “Watson’s Shine” standard. Timing depends on factors like:

• Size of your space

• Number of people or pets

• Lifestyle habits

• Level of buildup or clutter

Once your space is at a maintenance level, future cleanings will be more efficient and cost-effective. Most of our Etobicoke clients choose weekly, bi-weekly, or monthly service to keep things consistently spotless.

How Long Will My Regular Cleaning Take?

Every home or office is unique! Once we complete your first cleaning, we’ll have a better understanding of how long regular visits will take. We provide a time estimate up front, and after that, each visit becomes more consistent as we learn your space.

Are Pets OK During the Cleaning?

Absolutely—we love animals! If your pet is friendly with strangers and vacuum sounds, they’re welcome to roam freely. However, for everyone’s comfort and safety, we recommend keeping pets crated or in a separate room during cleanings.

Please note: we do not walk pets, nor do we clean up urine or feces.

Are You Bonded and Insured?

Yes! Watson’s All Star Cleaners is fully bonded and insured, giving you total peace of mind. We’re proud to be a trustworthy name for house cleaning and office cleaning services in Etobicoke. Proof of insurance is available upon request.

Do You Change Linens or Do Laundry?

We’re happy to make your bed and change the linens during your cleaning! If you leave fresh linens out and request a change, we’ll take care of it. Please note that while we do not offer full laundry services, we can help with light laundry tasks if requested ahead of time, so we can plan accordingly.

Do I Need to Be Home During the Cleaning?

Not at all—unless you’d prefer to be! Many of our clients provide us with a key or access code. For first-time cleanings, it’s great if you can be present to show us around and highlight any areas of focus or concern.

How Do I Book a Cleaning?

It’s simple! Fill out our online estimate request or contact us directly. We’ll respond within 24 hours with a customized quote. Once you’re ready to book, we’ll confirm your appointment and send over our service agreement and client guidelines. Easy and efficient!

Can I Request Custom Tasks Not on Your Checklist?

Yes! We’re all about personalized service. Just let us know at least 48 hours in advance if you have any extra tasks or special requests. If we have the tools and training for it—we’ll do it!

Can I Book by the Hour?

Absolutely. We offer flexible hourly packages (minimum 3 hours) to suit your budget and priorities. Together, we’ll build a priority checklist to ensure we tackle your most important tasks first.

How Does Payment Work?

After your service, we’ll email an invoice due upon receipt. You can pay via credit card, debit, e-transfer, or cheque. For convenience, we recommend keeping a credit card on file—it’s only charged if a payment is overdue by 7 days.

Note: late or missed payments may result in paused service until the balance is settled.

What’s Your Cancellation Policy?

Life happens—we get it. We send email and text reminders prior to your appointment to help you stay on track. We require at least 48 hours’ notice for cancellations.

• Less than 48 hours = 25% of the service fee

• Same-day cancellations = 50% of the service fee

All cancellations must go through our office via email or voicemail.

What If Something Gets Damaged?

Our team treats your space with the utmost care. In the rare event that something is accidentally damaged, we photograph and report it immediately. We’ll contact you directly to resolve the issue fairly. We are fully insured and handle claims with integrity and transparency.

We recommend storing fragile or irreplaceable items safely before your cleaning.

Do Your Cleaners Accept Tips?

Tips are never expected but always appreciated! Many clients tip per visit, while others give a larger tip around the holidays. If you’re happy with your service, feel free to tip in cash or add it to your invoice. And we LOVE hearing your kind reviews online too!

How Often Can I Schedule Cleanings?

As often as you’d like! We offer:

• Weekly, bi-weekly, and monthly services

• One-time deep cleans

• Move-in/move-out cleaning

• Office and commercial cleaning in Etobicoke

• Pre-event or post-party cleanups

We operate on a flexible, no-contract basis—just let us know what works for you and we’ll make it happen.

Serving Etobicoke and the Greater Toronto Area